This Privacy Policy explains how EL Safety Nets ("we", "us", "our") collects, uses and protects information when you visit elsafetynets.in(the "Website") or contact us by phone, WhatsApp or email.
1. Information we collect
- Information you give us: your name, mobile number, the service you need, your area/address and any photos or details you share when you fill in our enquiry form, call us, WhatsApp us or email us.
- Information collected automatically: when you use the Website, we and our partners (such as Google) may collect technical data like your IP address, device and browser type, pages visited, the ad you clicked and actions you take (for example, tapping our call or WhatsApp button). This is collected using cookies and similar technologies.
2. How we use your information
- To respond to your enquiry, provide quotes and schedule site inspections and installations.
- To provide customer support, warranty and after-sales service.
- To measure and improve our advertising and Website (for example, knowing which ads lead to calls or enquiries).
- To comply with legal obligations.
We do not sell your personal information.
3. Enquiry form, email and WhatsApp
When you submit our enquiry form, your details are sent to us by email throughWeb3Forms, a form-delivery service that forwards the message to our inbox. If you choose to contact us on WhatsApp instead, your details are placed into a WhatsApp message on your own device and reach us only when you send it. WhatsApp is operated by WhatsApp LLC / Meta, and your use of it is also governed by WhatsApp's Privacy Policy.
4. Cookies, Google Ads and analytics
We use Google Ads and may use Google Analytics. These services use cookies to measure ad performance (conversion tracking), understand how visitors use the Website and, where enabled, show our ads to people who have visited the Website before (remarketing) on Google and partner websites.
- You can learn how Google uses data at How Google uses information from sites that use its services.
- You can control personalised ads at Google Ads Settings.
- You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
- You can also block or delete cookies in your browser settings.
5. Call tracking
To measure which ads lead to phone calls, Google may show a Google forwarding number on the Website in place of our regular number. Calls to this number are forwarded to us, and Google records call details such as start time, duration and caller area code. Call content is not recorded.
6. Sharing your information
We share your information only with our installation staff to carry out your job, with service providers who help us run our business (such as Google and WhatsApp) under their own terms, or when required by law.
7. Data retention and security
We keep enquiry and customer details only as long as needed to provide our services, honour warranties and meet legal requirements. We take reasonable steps to protect your information from unauthorised access.
8. Your rights
You can ask us to access, correct or delete your personal information, or to stop contacting you, at any time by emailing elsafetynets@gmail.com. This policy is intended to comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
9. Children
Our Website and services are intended for adults. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
11. Contact us
EL Safety Nets
Chennai, Tamil Nadu, India
Phone / WhatsApp: +91 70101 24294
Email: elsafetynets@gmail.com